System Support Engineer

Company Name:
Our client, located in Somerset, NJ, is currently hiring for a System Support Engineer.

They are dedicated to protecting the confidentiality of our clients' most important asset -- data. Through the use of cutting-edge technology and innovative solutions, we are providing unique and diverse technology options for a variety of clients while offering proactive maintenance and support. If you're encouraged to join a dynamic and trend-setting team, then start by applying today.

Under general supervision, you will be responsible for inbound/outbound requests for technical and other support activity. We will rely on you to interact with client company agents and personnel Professionally. Courtesy, energy, motivation, tact and diplomacy are essential elements for success in this role. Your work will involve communicating with internal and external customers, generally regarding routine matters for purposes of giving or obtaining information which may require some decision.


Ensure regular maintenance, including checking logs and back-ups are timely & effective
Identify, research and resolve technical problems
Ensure processes and procedures are followed by support personnel
Document, track and monitor problems to ensure resolution in a timely manner
Proactively solve problems and recommend preventive options to stay ahead of future problems
Continually investigate ways to improve service and increase value to the client
Ensure any changes that need to be escalated are executed appropriately - mainly changes that will affect schedule, scope or budget
Here are a few other things we're looking for in our ideal candidate:
Previous experience with technical support to small to medium size business
Expertise in Virtualization and Data Storage technologies such as: Citrix and VMWare
Ability to provide after hours client support is a must
Ability to assume responsibility for the overall performance of the team
Lead the team to ensure high quality service
Familiarity with Microsoft products and solutions
Knowledge of Kaseya
Knowledge of Connectwise

3-5+ years of experience with Microsoft based technologies and systems
3-5+ years of Windows 2000/2003/2008 Server
1-5+ years of SBS Server 2003 and or 2008, 2011
1-5+ years of Exchange, SQL
3-5 MS Office skills in a systems implementation and/or systems administration role
1-3+ years of Cisco ASA, PIX, SonicWall experience desirable
1-3+ years of VMware and/or Citrix experience are desirable

Certifications Desired:
MCSA or MSCE desirable, A+, Net+, CCNA

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.