System Support Engineer

Company Name:
Talon
Our client, located in Somerset, NJ, is currently hiring for a System Support Engineer.

They are dedicated to protecting the confidentiality of our clients' most important asset -- data. Through the use of cutting-edge technology and innovative solutions, we are providing unique and diverse technology options for a variety of clients while offering proactive maintenance and support. If you're encouraged to join a dynamic and trend-setting team, then start by applying today.

Under general supervision, you will be responsible for inbound/outbound requests for technical and other support activity. We will rely on you to interact with client company agents and personnel Professionally. Courtesy, energy, motivation, tact and diplomacy are essential elements for success in this role. Your work will involve communicating with internal and external customers, generally regarding routine matters for purposes of giving or obtaining information which may require some decision.

CUSTOMER SERVICE IS PARAMOUNT

Responsibilities:
-Ensure regular maintenance, including checking logs and back-ups are timely & effective
-Identify, research and resolve technical problems
-Ensure processes and procedures are followed by support personnel
-Document, track and monitor problems to ensure resolution in a timely manner
-Proactively solve problems and recommend preventive options to stay ahead of future problems
-Continually investigate ways to improve service and increase value to the client
-Ensure any changes that need to be escalated are executed appropriately - mainly changes that will affect schedule, scope or budget

Here are a few other things we're looking for in our ideal candidate:
-Previous experience with technical support to small to medium size business
-Expertise in Virtualization and Data Storage technologies such as: Citrix and VMWare
-Ability to provide after hours client support is a must
-Ability to assume responsibility for the overall performance of the team
-Lead the team to ensure high quality service
-Familiarity with Microsoft products and solutions
-Knowledge of Kaseya
-Knowledge of Connectwise

Skills:
-3-5+ years of experience with Microsoft based technologies and systems
-3-5+ years of Windows 2000/2003/2008 Server
-1-5+ years of SBS Server 2003 and or 2008, 2011
-1-5+ years of Exchange, SQL
-3-5 MS Office skills in a systems implementation and/or systems administration role
-1-3+ years of Cisco ASA, PIX, SonicWall experience desirable
-1-3+ years of VMware and/or Citrix experience are desirable

Certifications Desired:
-MCSA or MSCE desirable, A+, Net+, CCNA

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