Area Property Systems Manager - NJ / PA

Company Name:
Marriott International
Area Property Systems Manager - NJ / PA
It's a powerful feeling, to belong. It's inspiring people to do more than they thought they could. It's leading the way by rolling up your sleeves to accomplish a common goal. It's taking a passion and turning it into your vision. Belonging is what it feels like to work at Marriott. If this sounds like the place for you, join us.
The Regional Unit Somerset
located
at
9737 Regional Unit Somerset
,
Somerset ,Nj,08873 currently
hiring a
Area Property Systems Manager - NJ / PA.
Responsibilities include:
JOB SUMMARY
As a cluster technology leader, is responsible for all aspects of the cluster's property-based systems including decisions, implementations, and support across multiple units and/or-brands. Directly manages area systems technicians, multi-property systems managers and/or may provide work direction for property systems technicians. Has accountability for all hardware, software and communications support for an assigned area or areas. Coordinates installations, troubleshooting and maintenance efforts with various technology representatives (regional director of IR field services, regional shared services team, Marriott HQ IR departments, support providers and vendors). Provides leadership in daily support needs of properties and above property locations participating in the Shared Service contract. Provides 2
nd
level support and establishes/participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. Has working knowledge of the most sophisticated technology equipment and/or processes.
Expected Contributions
This position will report to the Area Systems Director, Refional Director or Regional Vice President, IR. Additionally, will have dotted line responsibility to hotel(s) executive committee member as deemed appropriate.
Has direct management responsibility for cluster system managers and technicians. Provides work direction to propertybased systems technicians and managers.
Responsible for hiring, training, development, compensation, performance management of direct reports. Ensures mandated training is completed for self and associates reporting to him/her. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).
Accountable for coverage models and scheduling of team to ensure adequate cluster technology support , as well as customer satisfaction in market.
Work Environment:
Position is cluster-based covering multiple properties and brands
Position requires managing and participating in a 24x7x 365 (pager/cell phone) coverage or schedule rotations.
Working Relationships/Interfaces
Property executive committee, management, staff
Systems Technicians (direction/escalation)
Regional team members
Corporate Information Resources (Shared Services, Applications Services, etc.)
Owners
Vendors
Financial/Policy
Ensures that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and hotel support/needs requirements.
Possesses in-depth understanding of the financial dynamics of various hotel operations (full-service vs. select) and can apply knowledge/judgment to assist management in achieving technology-related goals.
Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges
Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.
Responsible for hotel compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per cluster SOP.
Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.
Reviews vendor proposals and selects appropriate vendor for local technologies/hardware per corporate policy..
Ensures compliance to technology-related vendor contracts.
Communication
Communicates IR standards and best practices
Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner.
Is viewed as a credible leader by subordinates, peers, and senior management
Provides exceptional customer service.
Provides timely, accurate, and detailed status reports as requested
Project Management
Coordinates and implements communications for all new applications/system installations and problem resolution
Supports and assists in business application global changes, module integration, and standards definitions.
Provides project support for new roll-outs/implementations. May lead a project team.
Technical
Evaluates and makes recommendations regarding technology/asset life-cycles. Ensures that necessary properties are properly equipped in terms of PCs, hardware, servers, etc., and that patches and remediation of locally managed PC's and servers are completely in a timely manner.
Foresees, identifies and resolves system(s)' performance problems
Certifies software applications for use at Marriott properties
Creates and ensures implementation of disaster recovery and business continuity plans as they relate to technology.
Ensures properties are securing and maintaining technology assets and data in accordance with Marriott International policies and standards.
Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2
nd
level support issues and train/develop junior staff.
Ensures availability of current documentation for cabling, network systems, and applications exist
Reviews networks' performance and performs design/re-design as needed to meet property needs
CANDIDATE PROFILE/QUALIFICATIONS
BS/BA or equivalent work experience. Additionally, 5-7 years experience in like position.
Previous experience in IR Global Field Services or Marriott Systems Support desirable.
System-related professional certifications desired.
Strong written and verbal communications skills; can effectively communicate knowledge and expertise and has ability to translate technology solutions into business solutions.
Hotel operations experience and demonstrated hospitality management skills
Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
Ability to multi-task effectively while setting priorities and meeting deadlines.
Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.
Ability to travel regularly within assigned cluster and occasional overnight travel; must have reliable transportation
Previous management or supervisory experience and demonstrated matrix management skills
Ability to multi-task effectively while setting priorities and meeting deadlines.
Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JOB SUMMARY
As a cluster technology leader, is responsible for all aspects of the cluster's property-based systems including decisions, implementations, and support across multiple units and/or-brands. Directly manages area systems technicians, multi-property systems managers and/or may provide work direction for property systems technicians. Has accountability for all hardware, software and communications support for an assigned area or areas. Coordinates installations, troubleshooting and maintenance efforts with various technology representatives (regional director of IR field services, regional shared services team, Marriott HQ IR departments, support providers and vendors). Provides leadership in daily support needs of properties and above property locations participating in the Shared Service contract. Provides 2
nd
level support and establishes/participates in appropriate coverage for support of systems 24 hours a day, 7 days a week. Has working knowledge of the most sophisticated technology equipment and/or processes.
Expected Contributions
This position will report to the Area Systems Director, Refional Director or Regional Vice President, IR. Additionally, will have dotted line responsibility to hotel(s) executive committee member as deemed appropriate.
Has direct management responsibility for cluster system managers and technicians. Provides work direction to propertybased systems technicians and managers.
Responsible for hiring, training, development, compensation, performance management of direct reports. Ensures mandated training is completed for self and associates reporting to him/her. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).
Accountable for coverage models and scheduling of team to ensure adequate cluster technology support , as well as customer satisfaction in market.
Work Environment:
Position is cluster-based covering multiple properties and brands
Position requires managing and participating in a 24x7x 365 (pager/cell phone) coverage or schedule rotations.
Working Relationships/Interfaces
Property executive committee, management, staff
Systems Technicians (direction/escalation)
Regional team members
Corporate Information Resources (Shared Services, Applications Services, etc.)
Owners
Vendors
Financial/Policy
Ensures that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and hotel support/needs requirements.
Possesses in-depth understanding of the financial dynamics of various hotel operations (full-service vs. select) and can apply knowledge/judgment to assist management in achieving technology-related goals.
Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges
Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.
Responsible for hotel compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per cluster SOP.
Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.
Reviews vendor proposals and selects appropriate vendor for local technologies/hardware per corporate policy..
Ensures compliance to technology-related vendor contracts.
Communication
Communicates IR standards and best practices
Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner.
Is viewed as a credible leader by subordinates, peers, and senior management
Provides exceptional customer service.
Provides timely, accurate, and detailed status reports as requested
Project Management
Coordinates and implements communications for all new applications/system installations and problem resolution
Supports and assists in business application global changes, module integration, and standards definitions.
Provides project support for new roll-outs/implementations. May lead a project team.
Technical
Evaluates and makes recommendations regarding technology/asset life-cycles. Ensures that necessary properties are properly equipped in terms of PCs, hardware, servers, etc., and that patches and remediation of locally managed PC's and servers are completely in a timely manner.
Foresees, identifies and resolves system(s)' performance problems
Certifies software applications for use at Marriott properties
Creates and ensures implementation of disaster recovery and business continuity plans as they relate to technology.
Ensures properties are securing and maintaining technology assets and data in accordance with Marriott International policies and standards.
Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2
nd
level support issues and train/develop junior staff.
Ensures availability of current documentation for cabling, network systems, and applications exist
Reviews networks' performance and performs design/re-design as needed to meet property needs
CANDIDATE PROFILE/QUALIFICATIONS
BS/BA or equivalent work experience. Additionally, 5-7 years experience in like position.
Previous experience in IR Global Field Services or Marriott Systems Support desirable.
System-related professional certifications desired.
Strong written and verbal communications skills; can effectively communicate knowledge and expertise and has ability to translate technology solutions into business solutions.
Hotel operations experience and demonstrated hospitality management skills
Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
Ability to multi-task effectively while setting priorities and meeting deadlines.
Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.
Ability to travel regularly within assigned cluster and occasional overnight travel; must have reliable transportation
Previous management or supervisory experience and demonstrated matrix management skills
Ability to multi-task effectively while setting priorities and meeting deadlines.
Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)
.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobsearch.ftl?lang=en
Marriott International is consistently recognized as an employer of choice around the globe by FORTUNE and Working Mother magazines, DiversityInc, Great Places to Work Institute, and the CRF institute among others. Visit our newsroom to learn more: news.marriott.com
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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