Technical Support Engineer/Help Desk

Company Name:
Arca24.com
Minimum salary: 35000.00 USD
Maximum salary: 70000.00 USD
Salary period: Annual
$35-$70K
Ready to hire! ┬ The company offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits.
Looking for Support Engineers to join a dynamic and trend-setting team.┬ Fun and challenging work environment.┬ Fast-paced company where the business is continually expanding.┬ Work on cutting-edge projects.
Under general supervision, be responsible for inbound/outbound requests for technical and other support activity. Interact with client company agents and personnel professionally.┬ Courtesy, energy, motivation, tact and diplomacy are essential elements for success in this role. Your work will involve communicating with internal and external customers, generally regarding routine matters for
purposes of giving or obtaining information which may require some decision. Customer service is paramount.
Responsibilities:
-Ensure regular maintenance, including checking logs and back-ups are timely and effective.
-Identify, research and resolve technical problems.
-Ensure processes and procedures are followed by support personnel.
-Document, track and monitor problems to ensure resolution in a timely manner.
-Proactively solve problems and recommend preventive options to stay ahead of future problems.
-Continually investigate ways to improve service and increase value to the client.
-Ensure any changes that need to be escalated are executed appropriately - mainly changes that will affect schedule, scope or Budget.
Qualifications:
-3-5+ years of experience with Microsoft based technologies and systems.
-3-5+ years of Windows 2000/2003/2008 Server.
-1-5+ years of SBS Server 2003 and or 2008, 2011.
-1-5+ years of Exchange, SQL.
-MS Office skills in a systems implementation and/or systems administration role.
-1-3+ years of Cisco ASA, PIX, SonicWall experience desirable.
-1-3+ years of VMware and/or Citrix experience desirable.
-Previous experience with technical support to small to medium size businesses.
-Ability to provide after hours client support is a must.
-Ability to assume responsibility for the overall performance of the team.
-Ability to lead the team to ensure high quality service.
-Knowledge of Kaseya.
-Knowledge of Connectwise.
-MCSA or MSCE desirable, A+, Net+, CCNA.
New Jersey Jobs, Windows System Support Engineer, Information Technology Jobs, IT Jobs, NJ Jobs, Windows Support Engineer, Technical Support, Help Desk

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